Great experience! Muniq helped us out and answered the questions I had without hesitation and went above and beyond to help us out. Would most definitely recommend to friends and family to come here.

Whenever I go to the dealership, I am always greeted warmly by Edi, even though he is in sales. He always makes sure that I am happy with the car and the service, and, like the notes above, he will make sure everything works out in the end. He makes sure I’m comfortable, has brought me breakfast in the past, and is just caring and attentive. He makes me feel like a VIP. I cannot say enough about him. He leased me my last 3 Nissans and will be there for my 4th.

This time I went in for an oil change. Every one is always pleasant. Justin was great and I loved the service

Jose Cadena helped me tremendously with getting my transmission fluid replaced. This was my first time getting my car serviced and he made the experience seamless. I was in and out, didn’t have a long wait time, and his customer service was impeccable. I will definitely be back.

Ask for Javier Valencia he is one of the best in Nissan of DTLA!

Friendly staff. Great service

Exceptional customer service

In the Service Department I was helped by Muniq Bynum. She’s knowledgeable, patient, honest, pleasant, . I was referred to Edi Gaser, sales. He’s professional, kind. He accommodated the amenities I needed. We found the perfect car the Nissan KICKS!!! Finance manager processed my paperwork efficiently. He’s good. I was not there for hours like most dealerships. Excellent Customer Service @ Nissan DTLA.

I was very satisfied with the speed of processing the car maintenance, but it was inconvenient to drop it off on Saturday and not get a rental car until Tuesday morning.

I recently had another outstanding experience at Nissan, all thanks to David, my service advisor. His consistency and dedication are truly commendable. Every visit is made exceptional by his attentive and thoughtful approach. David has a unique way of making me feel valued and cared for. He always acknowledges my arrival, even when he’s busy with another client, ensuring that my wait time is minimal. His professionalism and personal touch not only enhance the service experience but also reflect positively on Nissan. David is more than just an advisor; he’s a key reason why I continue to choose Nissan for my automotive needs. Nissan is indeed fortunate to have such an exceptional individual on their team.

Friendly staff, nice waiting area with comfortable seating and coffee/ water options. Car was rinsed off on the outside 🙂 definitely will come back. Wait time 2 hours and 15 mins for oil change.

I brought my car in for a service malfunction light and my driver’s passenger door would not unlock with the remote or from the control inside. Both was fixed without any problems.

Excellent service

After a challenging experience with another salesman, I had the pleasure of working with Angel at the downtown Nissan location, who turned my car buying experience completely around. He was the epitome of professionalism, kindness, and patience, which was starkly different from my previous encounter. Angel’s in-depth knowledge about the Nissan Kicks was impressive. He walked me through every feature with such clarity and enthusiasm, ensuring I understood what makes the Kicks special. His passion for the car and genuine care for my needs as a customer was evident, making me feel confident and excited about my purchase. What truly set Angel apart was not just the seamless buying process but his exceptional after-sales support. He has been incredibly accessible post-purchase, always ready to answer my queries and provide guidance on car maintenance. His dedication to ensuring my satisfaction even after the sale was complete demonstrates a level of commitment that is rare in the industry. I want to extend my heartfelt thanks to Angel for not just selling me a car but for providing an experience that was informative, stress-free, and enjoyable. If you’re visiting this Nissan location, I highly recommend seeking out Angel. His approach to customer service is outstanding and he truly goes above and beyond to ensure his customers are happy and well-informed. Thank you, Angel, for making my car buying journey such a positive one. I am thrilled with my Nissan Kicks and even more pleased with the service I received. You’ve earned a customer for life!

Our experience was a dream! I’ll definitely be back for our next vehicle. Nick Choi was impeccable! His knowledge, expertise, professionalism & personality is especially why we’d continue coming back to Nissan of DTLA!

I had a very pleasant experience. Thank you to Fabian who helped me I greatly appreciate it. He had my car ready within a day. Very convenient for someone who needs their car every single day. It was given back to me fixed with an appropriate amount of time. Would definitely recommend Fabian!

Mr Jose gave me an Exelent Service very Kind and Respectful shoul me the waiting room and should me the coffe maker… Very Exelent Service.🥰🥰🥰🥰🥰🥰🥰🥰❤️❤️❤️❤️❤️❤️❤️❤️

Miguel helped me and my mother work everything out regarding my new car. He was extremely helpful and informative which was appreciated by us both, I would definitely recommend him to others if they’re interested in a Nissan !

Ernie is amazing! I have been going to him for 15 years. He takes extra good care of me.

Jose was absolutely amazing in assisting me get my brakes done !! Highly recommend;)

I am very happy with the service advisor Moniq. She explains to me what is really wrong and how it will be repaired.

Muniq was my advisor, she was really responsive and friendly.

I was promptly greeted and helped even though I didn’t come with an appointment. Jose was super friendly and attentive. The facility itself is beautiful, spacious and comfortable for customers. Will be coming to this location for all my car’s future needs. Highly recommend this location, make sure to ask for Jose.